The trainer is AI. Support isn't. Every message goes to a person, and we read everything. You can also reach us from the contact section on the home page.
Help & technical issues
App problems, your account, billing, data export or deletion requests.
support@fitaitrainer.comQuestions & feedback
Pricing, partnerships, press, ideas — or anything before you join.
info@fitaitrainer.comWhat to include
The more of this you give us, the faster we can fix things:
- Your account email — so we can find your account. Emailing from that address is even better.
- What happened and what you expected — a sentence or two is plenty.
- Where it happened — iPhone, Android, or the web app, plus your device model if you know it.
- A screenshot or the exact error message, if there was one.
- When it happened — approximate date and time helps us find the logs.
Billing help
Subscriptions are billed by the Apple App Store or Google Play, so plan changes, cancelations, and refunds go through your store's subscription settings. If anything about your membership looks wrong in the app, email support@fitaitrainer.com and we'll sort it out.
Data requests
To export or delete your data, use the app's settings or email support@fitaitrainer.com from your account email. Details on what we hold and your rights are in the Privacy Policy.