You can permanently delete your FitAI Trainer account and the personal data that goes with it at any time — directly in the app, or by email if you can no longer sign in. Deletion is permanent and cannot be undone.
Want a copy of your data first? Request a data export from the same Data & privacy screen before you delete. Once your account is deleted, your data — including past exports — is gone and cannot be exported.
Delete from the app
In the FitAI Trainer app (iPhone, Android, or the web app at app.fitaitrainer.com):
- 1. Sign in to the account you want to delete. Being signed in is the only requirement — the deletion screen is reachable even if you never finished onboarding.
- 2. Open Settings, then choose Data & privacy in the Privacy section.
- 3. Choose Delete Account under "Delete account".
- 4. Confirm in the dialog by pressing Delete my account.
Your request is durably recorded first, and you are signed out only after it has been accepted. If the request fails, the dialog says so and you stay signed in — nothing is silently dropped.
If you can't sign in
Email support@fitaitrainer.com from the email address on the account and ask us to delete it. Sending the request from the account's own email address is how we verify the account is yours; a support person reads every message. You can use the same address for any question about a deletion that is already in progress.
What happens after you confirm
Deletion is processed automatically by our backend, in verified steps: your application records are deleted, your stored media files are deleted and the storage is re-checked to confirm nothing remains, and your sign-in identity is deleted. These automated steps normally finish within hours of your request, and if they have not completed within six hours our monitoring flags it to the team as an incident. Once your sign-in identity is gone you can no longer access the account.
The app confirms when your request has been accepted. That confirmation does not mean account removal has already finished. After the account is removed, checks for data held by service providers may still be pending. Those providers are described in section 5 of the Privacy Policy.
We record evidence for each relevant provider service before marking its check complete. Evidence must cover historical submissions, the applicable account settings, and when further submissions stopped. A check can complete through verified deletion or after a verified maximum retention period applicable to that data has elapsed from the last possible submission. A general retention document or an empty list of known records is not enough by itself. Missing evidence remains pending for review; waiting does not rerun removal of your account.
We do not promise that every provider's records will be erased within the same fixed period. Evidence still awaiting review after seven days is raised with our team. Email support@fitaitrainer.com to ask about a pending request. We handle requests and any required notices under applicable privacy law.
What is deleted
- Your sign-in identity — email address and login credentials.
- Your profile — date of birth, unit preferences, and every other profile field held against your account.
- Onboarding and consent records — your setup answers, including saved drafts, and your consent history.
- Health data — health-screening answers, clearances and screening history, pain reports, safety events, and recovery metrics.
- Training data — plans, workouts, sessions, set and completion logs, exercise logs, timers, and the feedback you gave.
- Trainer conversations — your chat history with the AI trainer, trainer notes, and the AI request and response records tied to your account.
- Generated media stored for your account — your composed workout videos and trainer-voice narration tracks.
- Data-export archives — any exports you previously requested.
- Billing records we hold — subscription and billing state, usage history, credits, and push-notification tokens. (See below for records the app stores keep.)
What is kept, and for how long
- A record of the deletion request itself — its dates, status, and processing evidence — kept as proof that the deletion was carried out.
- Redacted audit entries. Internal audit-log entries are redacted as part of the deletion: identifying content is replaced with a redaction marker and the link to your account is removed. The redacted entries then age out on our standard audit schedule, at most 365 days after they were originally written.
- Shared exercise-demonstration clips. Exercise demo videos are AI-generated illustrations of exercises — never videos of you — and are reused across members from a shared library. Deletion removes the link between your account and any clip; the clips themselves contain no personal information and stay in the library. Likewise, if a piece of generated workout media is shared with other members (the system reuses identical media instead of regenerating it), your link to it is removed and the shared copy remains only while other members still use it.
Data held by our service providers
Some processing happens at the third-party providers named in our Privacy Policy — for example the AI providers that generate your program and media, and our subscription-management, error-monitoring, and analytics providers. Our checks cover relevant services, including services used previously or now disabled. Disabling a service does not establish that it erased older data. Your request stays tracked (shown as partially fulfilled) until evidence supports completion of every required check: verified deletion or expiry of a verified, applicable maximum retention period measured from the last possible submission, as explained above. These checks can take longer than the automated deletion of the data we hold ourselves.
Subscriptions and store purchases
Subscriptions are billed by the Apple App Store or Google Play, so deleting your FitAI Trainer account does not cancel an active store subscription. Cancel it in your store's subscription settings — ideally before deleting your account. The stores keep their own purchase and transaction records under their own policies; we never see or store your card number.
Standard retention schedules
Separate from account deletion, some internal records are already deleted on a fixed schedule while your account is active: internal AI-processing job records are deleted 30 days after they finish, AI interaction logs after 90 days, quality-evaluation scores after 180 days, audit-log entries after 365 days, and safety events and pain reports after 730 days. A deletion request does not wait for these windows — it removes your copies of all of them immediately when it is processed.
Questions
Anything unclear, or a request that needs a person: support@fitaitrainer.com. What we collect and why is described in the Privacy Policy, and general help lives on the Support page.